================================================ Medio Magazine README.TXT file Medio Multimedia, Inc. For technical support on this product, call 1-206-882-2698 or e-mail support@medio.com For more information on Medio and our products contact us at: Medio Multimedia, Inc 2643 151st Place NE Redmond, WA 98052 Phone: 1-800-788-3866 1-206-869-1253 (outside the US) Fax: 1-206-861-0977 =========================================================== This file contains the following information: 1) CD-ROM / Video Performance Problems 2) Video Display Problems 3) Audio Problems 4) "Out of Memory" Problems 5) Running on Windows NT ================================================ 1) CD-ROM / Video Performance Problems ================================================ NOTE: To avoid damage to the CD-ROM, do not remove it from your CD-ROM drive while it is in use (usually indicated by a light on the CD-ROM drive). You might be able to enhance video playback performance in a number of ways: 1. If your computer has only 4 Megabytes of memory, you should consider purchasing an additional 4 Megabytes for a total of 8 Megabytes. Additional memory will significantly increase performance for all applications on your system. 2. Increase the amount of buffer memory that your CD-ROM driver software uses. Most computers communicate with the CD-ROM drive through the Microsoft MSCDEX driver. Such systems can sometimes be accelerated by adding /M:32 to the MSCDEX entry in your AUTOEXEC.BAT file. See your CD-ROM documentation for more details. 3. Ensure that you are using the latest video driver for your video board. Contact your video board manufacturer for more information. You might also be able to get updated drivers from CompuServe in either the Microsoft forum or in a forum managed by your video board manufacturer. Also see the \DRIVERS directory on this CD-ROM for a number of Microsoft-provided video drivers. 4. Check Windows Setup (usually in the Main group of the Windows Program Manager) to ensure that you are using a 256 color video driver. Video playback is slower in both 16 color mode and any video mode with more than 256 colors. Video performance might also be improved by running Windows in 640 by 480 resolution if you are currently using a higher resolution. ================================================ 2) Video Display Problems ================================================ 1. 16 color mode This application runs in 16 color mode but, due to the full-motion video playback, we strongly suggest using a 256 color video mode. Many computers are factory-set to a 16 color mode although the video board is capable of 256 colors. The setup program should correctly warn you if you are in 16 color mode and suggest a remedy. 2. ATI video boards This product is incompatible with some features of the ATI Mach32 video system. This video board comes with a number of popular systems including most Gateway 2000 machines. The problem is not with the board itself but with the Mach32 video driver software so it can be resolved in at least two different ways (note that suggestion #1 will provide the best performance): A. Run the ATI Control Panel application that comes with your video board. i. Ensure that you are running in the 256 color mode. ii. Click Advanced Features and ensure that the 256 Color Palette option is turned ON. See the ATI documentation for more details. B. From the Windows Setup application, choose a different video driver such as the 8514/a driver. See your ATI documentation for more details. ================================================ 3) Audio Problems ================================================ This application requires that an MPC-compatible sound board is installed in order to play sound. It will not function with software that uses the computer's internal speaker to generate sound (such as "PC Speaker"). Such software will usually not play any sounds but could cause your system to crash. To resolve other audio problems: 1. Make sure that the volume for your speakers is set to an audible level. 2. Your sound board may be set up incorrectly if you still do not hear any audio. Check to see that the audio driver that came with your sound board is installed correctly and, if necessary, reinstall it. See the documentation that came with your sound board for more details. ================================================ 4) "Out of Memory" Problems ================================================ This application uses your computer's memory to display pictures and video. Performance will be degraded if your system does not have enough free memory. If you receive Out-Of-Memory errors, you probably do not have enough free memory. Consider doing the following: 1. Close all unnecessary applications. 2. If you are running Windows in Enhanced mode (the default mode if you are running Windows on a 386 or better machine), create a permanent swap file on your hard disk. See your Windows documentation details. ================================================ 5) Windows NT ================================================ The Microsoft Video for Windows drivers that this product uses may run on Microsoft Windows NT version 3.5 or later. If they do not, you will need to run this product on Microsoft Windows 3.x.